Privacy Policy

Last Updated: September 2026

At Herbic Glow, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit herbicglow.com, place an order, contact us, subscribe to updates, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order information, and any message or enquiry you send through our contact forms.

When you place an order, we may also receive information necessary to process your purchase and arrange delivery. Payment information may be processed securely by third-party payment providers, banks, or payment gateways. Herbic Glow does not necessarily store your complete card or banking details on its own servers.

We may also automatically collect basic technical information such as your IP address, browser type, device type, pages visited, referral source, and website activity through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders.
• Communicate with you regarding purchases, enquiries, returns, or customer support.
• Manage your Herbic Glow account where applicable.
• Improve our products, website, services, and customer experience.
• Send promotional messages, product news, or offers when you have agreed to receive them.
• Detect suspicious activity, fraud, abuse, or security threats.
• Maintain business, accounting, and transaction records.
• Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to our business without an appropriate reason or permission.

3. WooCommerce and Online Orders

Our website may use WooCommerce to manage products, customer accounts, shopping carts, and online orders.

When you purchase through our website, information such as your name, contact number, email address, billing details, shipping address, purchased products, order value, and order history may be stored to enable us to process and manage your order.

We may retain order information for business, customer-service, accounting, tax, fraud-prevention, and record-keeping purposes.

4. Payment Information

Payments may be processed through third-party payment gateways, banking services, cash-on-delivery providers, or other approved payment methods.

These providers may collect certain information directly from you in accordance with their own privacy policies and security procedures.

Herbic Glow is not responsible for the independent privacy practices of third-party payment providers, although we aim to work with reputable service providers.

5. Cookies

Our website may use cookies and similar technologies to make the website function properly, remember your preferences, keep products in your shopping cart, understand website usage, improve performance, and support marketing or analytics.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect features such as login, checkout, saved preferences, or shopping-cart functionality.

6. Marketing Communications

If you subscribe to our newsletter, promotions, or marketing messages, we may use your contact information to send you information about Herbic Glow products, launches, offers, and updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in our messages or by contacting us directly.

Transactional communications relating to orders, payments, shipping, account security, or customer support may still be sent when necessary.

7. Sharing Your Information

Herbic Glow does not sell your personal information.

We may share necessary information with trusted service providers that help us operate our business, such as website hosting companies, payment processors, delivery and courier companies, email service providers, analytics providers, IT support providers, and professional advisers.

We may also disclose information where required by law, a lawful authority, court order, or where reasonably necessary to protect the rights, safety, property, or security of Herbic Glow, our customers, or others.

Only information reasonably required for the relevant service should be shared.

8. Delivery and Courier Services

When you place an order requiring delivery, your name, phone number, delivery address, order details, and other necessary information may be shared with courier or logistics companies so they can deliver your products.

Courier companies may process this information according to their own privacy and operational policies.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect customer information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should also protect their passwords, devices, and account information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order management, customer support, accounting, legal obligations, fraud prevention, and business record keeping.

Different types of information may be retained for different periods depending on the purpose and applicable requirements.

11. Your Information and Choices

You may contact us to request access to, correction of, or updating of personal information we hold about you.

Where appropriate and subject to applicable requirements, you may also request deletion of certain personal information or ask us to stop using your information for direct marketing.

Some records may need to be retained for legitimate business, accounting, fraud-prevention, transaction, or legal purposes even after a deletion request.

12. Third-Party Websites

Our website may contain links to social media platforms, payment services, courier companies, or other external websites.

Once you leave herbicglow.com, the privacy practices of those third-party websites are governed by their own policies. Herbic Glow is not responsible for the content, security, or privacy practices of independent third-party websites.

13. Children’s Privacy

Our website and products are primarily intended for general consumers and are not designed to knowingly collect unnecessary personal information from children.

Where a minor wishes to make a purchase, we recommend that the transaction be completed with the involvement of a parent or legal guardian.

14. Changes to This Privacy Policy

Herbic Glow may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, services, or applicable requirements.

The latest version will be published on this page together with the updated date.

15. Contact Herbic Glow

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Herbic Glow – Horbic Organic Brand
Office: Model Town, Daska, Pakistan
Email: info@herbicglow.com
Phone: +92 327 9800400
Phone: +92 301 6494006
Phone: +92 305 5215501

Website: herbicglow.com